Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns for water products; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon arrival, please check your Boxed Water cartons for any signs of leakage or shipping damage that may have occurred during transit.
Contact Support
If there is an issue with your order, email our support team within 30 days of purchase with your order number and a photo of the damaged items.
Review Process
Our team will review your claim and provide a resolution, which may include a full refund to your original payment method or a replacement shipment.
Recycle the Rest
Since we do not require you to ship water back to us, please empty any damaged cartons and place them in your recycling bin to support our sustainability mission.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing