Frequently Asked Questions
Everything you need to know about our sustainable hydration solutions.
Why is Boxed Water better than plastic bottles?
Our cartons are made of 92% plant-based packaging, including paper from FSC-certified forests. They are 100% recyclable and have a significantly lower carbon footprint than plastic or aluminum alternatives.
Is the water purified?
Yes. Our water undergoes an 8-step purification process, including reverse osmosis and carbon filtration, ensuring a clean, crisp taste with no impurities.
How long does shipping take?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days to arrive at your doorstep.
Can I set up a recurring subscription?
Absolutely. You can choose to have your favorite Boxed Water delivered every 2, 4, or 6 weeks and save 15% on every order. You can pause or cancel at any time.
Are the cartons BPA-free?
Yes, all our packaging is BPA-free and contains no phthalates, ensuring that your water remains pure and safe from harmful chemicals.
What is your return policy?
Due to the nature of food and beverage products, we cannot accept returns. However, if your order arrived damaged or incorrect, please contact our support team within 30 days for a replacement or refund.